Privacy Policy

1. Who We Are

Our website address is: https://herliv.nl.

HERLIV respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information.

2. Comments

  • When visitors leave comments on the site, we collect the data shown in the comment form, as well as the visitor’s IP address and browser user agent string to help with spam detection.
  • After approval of your comment, your profile picture is visible publicly in the context of your comment.

3. Media

  • If you upload images to the website, avoid including embedded location data (EXIF GPS). Visitors can download and extract any location data from images.

4. Cookies

  • Cookies are used to enhance your experience. Examples:
    • Saving your comment details for convenience (1 year).
    • Temporary cookies on the login page to check browser compatibility.
    • Login cookies (2 days) and screen options cookies (1 year).
    • “Remember Me” login persists for 2 weeks.
    • Publishing or editing articles may create additional cookies (expires 1 day).

5. Embedded Content from Other Websites

  • Articles may include embedded content (videos, images, etc.). These behave as if you visited the other website.
  • External websites may collect data about you, use cookies, embed tracking, and monitor interactions with the content.

6. Who We Share Your Data With

  • We share your data only with necessary service providers, such as:
    • Payment providers (WooPayments, PayPal) to process payments.
    • Shipping partners (MyParcel/PostNL) to fulfill orders.
    • Analytics & Advertising: We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services.
  • We do not sell or rent your personal information to third parties.

7. How Long We Retain Your Data

  • Comments and metadata are retained indefinitely for moderation and follow-ups.
  • User accounts store profile information; users can view, edit, or delete their personal data (except username).
  • Administrators can see and edit all user information.

8. Your Rights

  • You can request a copy of your personal data or ask for deletion by contacting [email protected].
  • This does not include data required for legal, administrative, or security purposes.

9. Data Transfers & Security

  • Visitor comments may be checked through automated spam detection services.
  • HERLIV takes appropriate measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

10. Advanced Analytics & Session Recording

We use Microsoft Clarity to better understand our users’ needs and to optimize this service and experience. Microsoft Clarity is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback.

Data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Similarly, we use the TikTok Pixel to track conversions and build targeted audiences. This data helps us ensure that our marketing is relevant to your interests. All data collected through these tools is processed in accordance with the consent you provide via our cookie banner.

11. Contact

For questions about this Privacy Policy or your data, contact: [email protected]