Refund & Returns Policy

Thank you for shopping at HERLIV. Because our items are unique and often have a history, we describe each piece carefully. This policy explains how returns and refunds work for consumers.

  • 30 days to withdraw from your purchase after you receive the item, no reason needed.
  • Refund within 14 days after you tell us you withdraw, using your original payment method.
  • Return shipping is at your cost; we recommend tracked and insured shipping.

1. Right of withdrawal (30 days)

If you are a consumer, you may withdraw from your purchase within 30 days after you, or a person you named, received the item. This is longer than the 14 days the law requires. You do not have to give a reason.

To withdraw, use our withdrawal form or email [email protected] with your order number and a clear statement that you withdraw. We will confirm receipt by email without delay. The deadline is met if you send your statement before the 30 days have passed.

2. Vintage & antique items

Most items at HERLIV are vintage or antique and may show signs of age, wear or patina. We describe the condition in the listing and show it in the photographs. This does not limit your right of withdrawal, and it does not affect your statutory rights if an item is not as described.

3. Items that cannot be returned

Only the legal exceptions to the right of withdrawal apply, for example items made to your specifications or clearly personalised. We do not currently sell such items. Gift cards are not sold either.

4. Returning the item

  • Send the item back to us without undue delay, and no later than 14 days after you told us you withdraw. We will give you the return address.
  • You pay the direct cost of returning the item. We recommend tracked and insured shipping, because you remain responsible for the item until we receive it.
  • Pack the item with protective material equivalent to how you received it (for example bubble wrap for glass and ceramics).

5. Refunds

We refund all payments you made, including the cost of standard delivery, without undue delay and no later than 14 days after the day we are informed of your withdrawal. We use the same payment method you used for the order and charge no fees for the refund. We may withhold the refund until we have received the item back or you have shown proof that you sent it, whichever is earlier.

You are only liable for any loss in value of the item that results from handling beyond what is necessary to establish its nature, characteristics and condition.

6. Damaged or incorrect items

If your item arrives damaged or is not as described, please contact [email protected] as soon as possible with photos of the item and the packaging. We recommend doing this within 48 hours of receipt so we can file a claim with the carrier, but this does not limit your statutory rights.

7. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. If it was not marked as a gift, the refund is sent to the original buyer.

8. Contact

Questions about this policy? Email [email protected] or use our contact page.